If your license has expired you should renew your maintenance to continue to receive software updates and free technical support. No support is available for Expired Licenses.

Our FREE telephone, Ticket and Live Chat technical support is available from Monday to Friday between 8AM and 6PM only. Remote, After-Hours, Weekends and Public Holidays are excluded and if support is required outside of the coverage period you will be billed at the prevailing hourly rates. Response times for FREE technical support is within 24 hours of receipt of your support request.

IceWarp Asia-Pacific also offers a range of comprehensive SLA's and optional services designed to meet your business needs. The SLA's we offer are defined in the enclosed PDF file. If you would like to renew your license, sign up for an SLA or request more information on our SLA's please email IceWarp Singapore Sales.

1. Unlimited Firewall Rules
2. 10 Load Balance Services (eg. SMTP, IMAP, POP3, HTTP, HTTPS)
3. 1 Year HALON Software Maintenance

HALON VSR demo's are available for download here.

Please contact IceWarp Singapore Sales for a quote or to purchase a IceWarp HALON Virtual Firewall and Load Balance appliance license.

1. If your firewall is blocking outgoing TCP Port 80 traffic
2. If your firewall is blocking outgoing connections to licenseprocessor.icewarp.com
3. The DNS server being used in your IceWarp Server System > Connection > General > DNS server: and in your TCP settings is unable to resolve the hostname licenseprocessor.icewarp.com
   • TIP : Do a nslookup or dig to confirm the DNS servers you are using can resolve the hostname licenseprocessor.icewarp.com 

To revalidate your license manually please do this, rename the /config/license.key file to /config/license-org.key and then try to reactivate the license again by going to the Console -> Help -> License... -> [Activate License...], enter your current order id and click on the [Activate License] button. See screenshot below.

If for any reason the above does not work please rename the license file as above and then go to http://license.IceWarp.com.sg/?activatelicense , enter your current order id and click on the Next button and then manually download the new license.xml file, extract the license code from the file using a text editor and paste it into a license.key text file then copy the license.key file back into the /config folder.

1. Protects your investment by allowing you to upgrade to newer major versions, apply minor version updates and download definition updates for any security functionality you are using; for example, the Anti-Virus, Anti-Spam and Anti-Spam LIVE modules.
2. FREE (non-SLA) Technical support which guarantees that our regional support team based in Australia, Singapore and Malaysia will always be available to assist you with any problems you may have and provide you with a solution in the fastest possible time.

If your license includes CAL licenses as well you should note that client license subscription for Outlook Sync, SyncML, Exchange Active-Sync and Desktop Client is valid for the period of 1 (ONE) year from the date of activation, including all released updates/upgrades during the term of the subscription. When the subscription expires, users will be able to access their data off-line, but synchronization and sending will be disabled. Once subscription is renewed, users can continue using the product without any reconfiguration, preserving all their data and settings. The annual subscription method for CALS also gives you the flexibility to remove unused CALS during the maintenance renewal.

SLA's ensure peace of mind when dealing with an ever changing environment where issues can arise suddenly and without notice.  Your monthly cost for an SLA is a solid figure that you can then plan future growth around, allowing for a more stable environment and IT budget. You also have the peace of mind of knowing that you have guaranteed response time, dedicated support, and a wealth of certified, knowledgeable staff to keep your IT infrastructure running the way that it should. This same staff is available to plan for future growth and ensure that industry best practices are in place to keep your business moving forward.

An SLA from IceWarp Asia-Pacific is structured to ensure that you get the most out of your investment. You can choose from our available comprehensive plans or if you have specific needs we will work with you to tailor the agreement so that it's benefit and effectiveness is maximized for your business and budget. The end result of having an SLA in place is to drive future growth for your business and to ensure that the safety and security of your IT infrastructure is one thing you won't have to worry about.

In these difficult economic times it can be hard to plan for IT growth while managing the day to day issues that arise from working in a technology heavy environment.  An SLA eases this burden, allowing to focus on moving your business forward, now and into the future.

Clients with SLA's enjoy guaranteed response times and priority service. If you would like to sign-up, request a quote or would like to more information on our SLA's please email IceWarp Singapore Sales Department

IceWarp is now available as Virtual Machines on;

1. VMWare CentOS7 x64

All VM's are delivered to you pre-configured with;

1. The most current version of IceWarp Server
2. Docker Engine and IceWarp Docker Image for WebDocuments
3. Recommended Security Settings and Policies
4. Recommended Anti-Spam Settings
5. Recommended Anti-Virus Settings
6. IceWarp Queue Monitor
7. Linux Firewall (IPTABLES)
8. Fail2Ban
9. MySQL Database Server
10. All Required IceWarp MySQL Databases
11. OpenLDAP
12. Apache2
13. SMB (Samba)
14. PHP
15. Syslog Server
16. Syslog Server Web-Based Analyzer
17. Webmin Web-Based Linux Server Management Interface
18. Launch Portal Page for IceWarp WebClient, IceWarp WebAdmin, Webmin, Syslog Analyzer and PHPInfo()

Please contact IceWarp Singapore Sales for a quote or to purchase an IceWarp License or Virtual Machine.